Customer Service Specialist
Supply Chain North Sydney Full-time Australia
Job Description
Customer Orders
- Process retail customer orders accurately and on time
- Make sure orders are picked, shipped, and delivered within agreed timeframes
- Keep order details up to date in the system, including applying rejection reason codes where needed
Customer Service
- Handle customer queries around short shipments, late deliveries, missing or incorrect orders in a professional and timely way
- Escalate more serious or complex issues to the Customer Service Manager when required
- Log, track, and resolve all issues through the Incident Log
Master Data
- Manage customer and master data set‑ups and changes with our 3PL warehouse and transport partners
Supply Chain Support
- Build strong working relationships with key stakeholders and keep across stock availability
- Flag and escalate any supply or inventory issues early
- Work closely with the Planning team to make sure supply allocations are followed
- Monitor and manage order‑related KPIs with 3PL warehouse and transport partners
Qualifications
Working at JDE Peet’s is hands‑on and rewarding, giving you the opportunity to make a real impact while working as part of a collaborative, one‑team culture. We’re a fast‑paced, purpose‑driven organisation focused on what matters most. Our environment values energy, agility, and bold thinking. If you’re ready to grow your career and contribute within a global business, JDE Peet’s could be the place for you.
As a Customer Service Specialist (Retail), you’ll play a key role in delivering a high‑quality customer experience by managing orders, resolving enquiries, and working closely with internal stakeholders. This role suits someone who is proactive, detail‑oriented, and thrives in a busy environment.
Key skills & experience
We’re looking for someone who brings:
- Previous experience in customer service and/or order management
- Strong attention to detail with the ability to work to deadlines
- A proven ability to build strong working relationships with customers and internal teams
- High‑level written and verbal communication skills
- A self‑starter mindset with a focus on continuous improvement
- The ability to work well both independently and as part of a team
- SAP experience
Additional Information
Your application at JDE Peet's If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.
Our DE&I Statement
At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.
Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.
Our efforts on this agenda have earned us the prestigious Catalyst Award, as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%.
#unleashyourpossibility #acupofamazing
JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.
Company Description
Who we are?
We are JDE Peet’s. We craft coffee for every cup and build brands for every heart.
JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs. In 2025, JDE Peet’s generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees. Discover more about our journey to deliver a coffee for every cup and a brand for every heart at www.jdepeets.com.
What’s it like to work at JDE Peet’s?
We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.
Come join our team and discover what your cup of amazing can be! Find out more at http://careers.jdepeets.com